Testimonials

I would like to take this opportunity to thank John Townsley and Irvine Commercial for providing our business liability insurance for the last 12 years Setting the business up in 2010, opened my eyes to the amount of services a business requires, one of these being insurance cover. I know that I can trust Irvine Commercial with this each year, without even having to look at alternative providers The advice and support provided by you and your team has been invaluable, and it is satisfying to feel that Irvine Commercial do care about me as a client and have taken the time to understand my business and the level of support I require from my insurance provider, despite being a lower spend client. I would have no hesitation in recommending Irvine Commercial to any friends or business contacts who would wish to review their insurance provider, as I have done on several occasions already.

I’d like to say a massive thank you to John Townsley of Irvine Commercial insurance brokers, for the help he has given us recently in a rather unusual situation, we found ourselves in. We weren’t customers of John’s, but needed some advice about the predicament we had found ourselves in with our current brokers. We had been with our current brokers for many years and we felt we were tied to them, as there were strong family links involved. John took it upon himself go the extra mile and find all the information needed to help us out, knowing there was very little chance we would be able move over to him. It was his knowledge and professionalism in dealing with this case, which led us to ask him to cast an eye over our policies. He was able to find far more comprehensive cover which suited our needs better and we were confident, we would be well looked after as one of his clients going forward. I would have no hesitation in recommending John and his team to anyone looking for commercial insurance, knowing he will always be able to offer you a first class service. Thank you John for your amazing Knowledge and service.

I would like to take this opportunity to thank you for your services with regards to the policy for Ambleside Sports Club, which was renewed at the end of 2021 Having used a ‘specialist provider’ over the years, we moved over to Irvine, not necessarily just for competitive pricing, but for the benefit of being able to use a provider who we knew would support he club, should we have any claims that needed a high level of management. Your company have dealt with all enquiries and work in a professional and timely manner, securing peace of mind that we now use an insurance provider whose work is carried out at extremely high levels of capability. I would have no hesitation in recommending Irvine Commercial to any friends or business contacts who would wish to deal with a professional insurance provider, who treats clients like people and not just policies.

I would personally like to thank you and your staff for the service that you have provided. I have been using Irvine Commercial Insurance Brokers since 2012. We required combined insurance for the business. The Irvine team provided a really good service from the initial quote to the purchase of the cover. The team are always friendly and approachable at all times. They are professional in their work and always advise me on having the right type of cover for the policy needed. Other insurance companies provide cheaper quotes but when you look closely you will find that key items are omitted and by adding them on the premium soon mounts up. With Irvine there are no hidden costs involved. I have no hesitation in recommending you to other business associates, friends and family.

Having moved from a large multi million business for whom you acted, I had confidence in approaching you to place the insurances for my new employers. Given the complex demands of our clients in the electro plating industry to the aviation sector, we are expected to have a high level of insurance. You take a great deal of time to understand our needs, offering a balanced report on which insurers we should be with, not only in the policy cover but also at a commensurate cost.

I would wish to take this opportunity to pay testimony to both you and your colleagues for your continuing pre and post service in providing insurance cover for this practice and sister companies. You really do treat your clients as people and not a number, and give personal guidance through the selective process of choosing the right policy and if necessary, at a later date, a first class assistance service with claims.

Irvine Commercial have been more than a provider of Business insurance to me, they have been an invaluable business partner allowing me to grow my Group of Companies in a sensible, flexible and economic way. They are always on hand to offer excellent personal insurance advice in a very timely manner, tailoring the insurance options to my exact needs. I would have no hesitation in recommending them to anybody.

Irvine Commercial have managed our General Insurance requirements for over 20 years, and during this time we have always felt secure in the knowledge that our requirements have been thoroughly understood and reviewed with the best professional advice and service being given by yourself and your colleagues. We very much appreciate the “hands on” approach you have, with your personal involvement in our claims handling ensuring a swift resolution to our problems, together with providing support and liaising with our insurers and surveyors at the time or resurveys following changes to our policy cover. We would have no hesitation in recommending your service to other owner managed businesses.

Irvine Commercial Insurance Brokers Ltd has been our preferred supplier for many years. This association continues not only because of their professionalism, integrity and expert knowledge but also because of the time invested in getting to know us and our business. Matthew and his team continually negotiate the best rates on our behalf year after year and have our complete trust. Their efficient and friendly approach makes dealing with insurance less of a chore. We look forward to many more years of excellent service. Harris Sign Group would have no hesitation in recommending Irvine Commercial Insurance Brokers Ltd to others.

In my experience, Irvine Commercial provide a personal and consistent service from the placing of insurance cover, and where necessary, handling of the claim and settlement, liaising with the insurers and loss adjuster to achieve the best conclusion. We enjoy an excellent relationship with John & his team who understand the value of providing a high level of service, which has secured the trust and loyalty not only of my company but that of my clients.

Thank you for meeting me recently to undertake a full review of my personal insurance. Not only did you save me money but also ensured the policy I now have incorporates all of my needs, of which my previous cover sourced online clearly did neither – I will have no hesitation in recommending you to my clients and for future work I will need.

I moved to your company following the retirement of my previous broker, who referred you to me. He commended you as a diligent and professional partner to work with, and in am pleased to say he was most accurate. I am assured of receiving a high level of service and attention and you have demonstrated this in our recent transactions. Thank you for your efforts, I look forward to working with you in the future.

It is now 10 years that we have placed our insurance business with Irvine and during this time you have shown a keen interest in our business, always taking a detailed overview in regular meetings. Your company delivers excellent service levels with good honest values which is often lost in today’s world. We feel valued as a customer, and not just a number. Wide of insurance, our relationship with you is greatly valued and trusted, and we are often able to seek guidance and assistance more generally, often utilising your wide business network to good effect.

You have acted for me for 11 years in placing my business and personal affairs. Prior to using your services I often has poor service or had to chase my brokers repeatedly. However, The service you and your team deliver is professional, and sympathetic, and you always are very courteous and respond with whatever challenges are presented to you and relieve pressure from me as I am always very busy – I sincerely cannot recommend you enough and you are accredit to your profession.

I would like to say a big thank you for arranging my personal accident and travel insurance. You gave me excellent advice and arranged a policy that is perfect for my needs, and I will definitely recommend you to my family and friends.

We are pleased to have found Irvine Commercial Insurance – they are a pleasure to work with and made the renewal process seamless and efficient – Given we have a wide and complex variety of specialist risks to consider your personal approach allowed you to fully understand our business and create a bespoke and flexible policy for our specific requirements.

I just wanted to say a big thank you for the service you have provided me over the years. I must admit, I always used price comparison sites for my home insurance but after speaking to you I now wish I had used you years ago. The knowledge and service along with a very competitive price offered gave me a lot of reassurance and allowed me to concentrate upon my business and home life.

Excellent Service above, and beyond – Thank you.

Thank you for your efforts in the supply of insurance to my company – The quality, service and level of knowledge far exceeds that of previous brokers we have used, and without doubt you are our first choice for all of our business and personal insurances you are efficient,, polite, professional and are a credit to your industry.

Thank you for your expert advice in arranging our various insurance policies – and more so for the fantastic claim management support we received recently on a motor fleet claim. We were very impressed and take every confidence in recommending you to others.